An Introduction

Some months ago we wrote how we had been considering our options for the Elite Assistants portal and business on the back of repeated enquiries from organisations asking us to help them recruit EAs and PAs.

Well, we are delighted to announce that as a result of recent feedback, and reflecting on the comments we have received over the years and also in our recruitment surveys, that Elite Assistants will become a completely separate company, with very defined Chinese walls in between, and will launch a full recruitment service, initially in Sydney but with plans to expand nationally in the next year or two. Please read below for more information. Elsewhere in EAN, we have some very exciting news re national partners, including Intercontinental Hotel Group (IHG) who have extended their relationship with EAN from NSW to include the whole country, and Keystone Group, also a new national partner after they absorbed our existing partner, Pacific Restaurants Group, post acquisition last year. Plans are well afoot for all our upcoming conferences in this series. As detailed previously, our Canberra and Brisbane programs are complete and we are taking registrations at early bird rates for both of those. Our Melbourne program is now complete and we should be able to launch that in the next two weeks, so if you want to get in at the advance notice rate you need to do so very soon.

Registrations are also now being taken for our next intake in our Diploma qualifications, with most of these commencing in August or shortly thereafter.

Registrations are also now being taken for our next intake in our Diploma qualifications, with most of these commencing in August or shortly thereafter. In the past month some 20 students have received their EAN Academy and All Australian Training certificates for having completed their qualifications which is really gratifying. But if formal education isn’t for you, remember, we also have our short courses and, more importantly, we can also work with your organisation to tailor and deliver any other training you need to meet the needs of specific teams and groups of EAs and PAs. So don’t hesitate to get in touch if you believe this could benefit your business. We trust you will enjoy this latest edition of The Assistants newsletter – and keep tuned for next month’s edition where we hope to have some other very exciting news about some interesting events and features for members across the country.

Do you hear what I hear?

"They're hopeless. Don't trust them. Don't give them any ground. They're unhelpful. They're useless. They're frustrating. And most importantly - they don't want to help you."

This is a summary of sentiments about local council from a number of suppliers, builders, architects and designers that I have spoken to in the past year. My wife and I have recently been working with council in order to pass a Development Application through council. I was prepared for the worst. I rocked up to the meeting with my plans, and my defence mechanisms in-check. I was ready for a heavy argument. About a tree. I was prepared to hear their nonsense, and then state my claims. Then I met Jodie and Andrew - a DA planner and council arborist. They were smiling. They offered me coffee. Andrew gave me a pen, when I couldn't find mine. Ever solution-focused, the pair were friendly, and explained smarter and more mutually agreeable strategies to get my design approved. They wanted to approve our design, but they had written limits. But they were willing and capable of sharing smart interpretations of those limits. And provided 3 variations of approaches I could take with my planner.

I left the meeting feeling a little uneasy. What on earth just happened? Why the heck did that go so well? Was that really council?

You see, the noise and complaints of council came from individuals who no doubt deal with council challenges on a daily basis. From professionals who have clashed with council on various applications time and time again. Perhaps they have become battered and bitter in the process. Indeed for me at least, what I had heard was exactly that. Just noise. The noise we hear of customers, colleagues and departments can often be just that - noise. Prepare yourself for your meetings. Prepare yourself for your negotiations. But try and prepare yourself for a surprise.

You never know who might be the most helpful individuals you meet in your career! When has your industry surprised you?

Written by
Shane Garrott

Education and
Training Manager
Executive Assistant Network

Over the years we've heard a fair amount of negative criticism aimed at the recruitment industry, and indeed the Recruitment Survey we conducted a few years ago was completely scathing in regards to certain types of recruiters within the industry. The criticisms focussed mainly on the types of firms that offer poor service, have recruiters who don't understand what EAs and PAs do, who haven't taken a proper brief on the role, know nothing about the executive and who are patronising and condescending, recruiters who make even the most senior EAs and PAs do ridiculous typing tests, not to mention those that have very questionable ethical standards. Ever since we launched our Elite Assistants job board portal we have been approached by companies asking us to help them recruit which we've always been happy to decline, primarily as a service we don't offer, but also as one we really didn’t think we wanted to ever offer.

Well, our opinion has changed and we are now planning to launch Elite Assistants as a fully functioning recruitment service in a completely separate legal entity, away from EAN.

We will still offer free advertising services within the Elite Assistants portal, as that service we still seeing as being vital for our members and many of their companies. But we also plan to offer full recruitment support, albeit in a slightly different way. We don't want to give too much away about the plans for the business, and different unique recruitment, HR and support services it will offer, but the key difference we will be focusing on is understanding and knowledge.

We have spent years at EAN developing what we believe is somewhat unrivalled knowledge about the true nature of the EA and PA role

in Australia and, importantly, how it has evolved, is continuing to evolve and what different types of executives require and need from their assistants. This is knowledge we intend to share and impart with the team that will develop and grow at Elite Assistants so they can focus on ensuring that they deliver a level of service unlike that of other firms, and that they know how to quickly ascertain what it is an executive is looking for in their assistant so they can always ensure the best possible fit between assistant and their manager. However, beyond helping to support and educate the staff at Elite Assistants, and providing them with sponsorship type benefits of the Network, the same as any other external business, in every other way there will be a very real and very clearly defined Chinese wall between the two businesses. EAN has built the loyalty and trust of its members by being steadfast in its approach to those we work with when it comes to your details and your information. We don't plan to change that. So even though Elite Assistants will be a sister company to EAN, they won't have access to our databases and your details.

Launching initially in Sydney, within the next 10 weeks, our goal is to have offices opening gradually around the country over the next eighteen months to two years. So are you ready, ready for a different type of recruitment business committed to offering very different levels of service?

• Recruiters who understand and know what you do - we know how much you hate dealing with people who clearly don't understand your role
• Recruiters who will operate with the highest levels of corporate and personal ethics and integrity
• Recruiters who understand the needs of different executives sufficiently to enable them to get a clearer picture of the true nature of the position requirements
• Recruiters who have the highest levels of people reading skills so that they can ascertain the character of the executive and what personality fit will work best with them
• Recruiters who can help write job advertisements that more closely reflect the true position description for the role, not just a rehash of the same adverts they have been using for the past 30 years
• Recruiters who are mature enough to grasp your seniority and the role you will fulfil within the executive’s team and not patronise you or have you take ridiculous and unnecessary tasks
• Recruiters who will treat you with the respect you deserve and not ignore your phone calls, enquiries or emails

We will give you more of an update next month with news of our new General Manager for Elite Assistants as well as, hopefully, our new Sydney CBD location for that business - and of course details on launch dates and more of the services we have planned. So don't forget to keep an eye out next month.

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If there is one skill any good executive assistant (EA) should have, it's organisation. People will depend on you to make sure tasks are carried out on time and to the highest standard, which is only going to be possible if you know how to prioritise them. Being more organised can lead to all sorts of benefits, not least because you'll face less stress and might even find your work-life balance is rectified. There's also a chance you might be able to leave the office on time, allowing you to participate in more of the activities you enjoy.

Here are some ways in which you can optimise your time and be a more effective EA in 2015.

Write a schedule

Once you know what tasks you will need to complete over the course of a day, put them into a schedule. This will help focus your attention and make sure you don't overlook anything. Remember to factor in some time for any unexpected jobs you might be required to complete. Your boss might suddenly expect you to draft a letter or schedule a meeting for that afternoon, so if you have some time spare, you can make sure it gets completed.

Give tasks your full attention

While multi-tasking can undoubtedly be a benefit when you're an EA, in some cases it won't help you get jobs done any quicker. Giving one job your undivided attention will ensure it is completed faster, meaning you can move on to something else. This will also ensure everything gets done to the highest possible standard, which is another skill any EA should be keen to master.

Delegate if necessary

There's a limit on how much work you can physically complete within a day, so if it looks like you're going to struggle to meet a deadline, don't be afraid to delegate. Be careful only to do this when other members of staff have the time or expertise needed. If you send them work and it's not completed to the required standard, it will be who you has to take responsibility.

Keep distractions at bay

It's all too easy to become distracted at work, which can present a considerable barrier to your organisational skills. Whether it's checking your personal email account or chatting to colleagues over a cup of coffee, there are too many opportunities for not getting work done.

Remove yourself from situations that are likely to present a drain on your time and you could find there are more hours to get work done. This isn't to say you shouldn't stop for a break now and again - this is important for keeping yourself motivated.

Promote your brand's professionalism to speakers and delegates at your next conference, with a range of labels and card products to leave a lasting impression. The Avery Event Branding Solutions range of products, together with Avery Design & Print software enables you to design and print your own conference materials, giving you a professional, print-shop feel every time.

Discover how the Avery Event Branding Solutions range can impress your delegates at your next conference

And the winner is... business events geelong!

Business Events Geelong was awarded Regional Destination Marketing Organisation at the Victorian 2014 Meetings & Events Australia (MEA) Industry Awards held at the Melbourne Zoo on Thursday 26th March. The MEA Industry Awards recognise excellence and best business practice in the Meetings & Events Industry. They encourage industry professionals to excel in the achievement of their business and personal goals, and reward those who achieve outstanding results.

"Winning the award was a true testament to the hard work and dedication of the Business Events Geelong team. We were thrilled to receive this award and will continue to strengthen Geelong and The Bellarine region as a premier place to hold a business event." - Mark Day - Convention Bureau Manager

Business Events Geelong is the Convention Bureau to Geelong and The Bellarine, our dedicated team assists Meeting and Conference organisers to source venues and suppliers for their next event. Business Events Geelong is now a finalist for the National 2014 Meetings & Events Australia Industry Awards being held at Hamilton Island in May 2015.

For comment contact Mark Day, Convention Bureau Manager, Business Events Geelong, ph. 0437 353 902

Information released by Brooke Jaworski, Marketing and Communications, Business Events Geelong, ph. 0427 821 520

P&O Cruises Reports Surge in Interest in Meetings at Sea

P&O Cruises has reported a surge in queries and bookings in response to the launch of its new P&O Conferences division. The cruise line says it has been inundated with requests for information on meetings at sea and has booked 12 more corporate groups since its new conference product debuted in February at the Asia-Pacific Incentives and Meetings Expo (AIME) in Melbourne.

Ranging from media outlets to retail companies and associations, the new bookings have an average size of 100 delegates. P&O Conferences Senior Sales Manager Rebecca Mutanen said the number of enquiries received in the first quarter of 2015 had more than doubled compared to the same period in 2014, while bookings were up 60 per cent over the quarter. The focus on conferences at sea comes as P&O Cruises prepares to expand its fleet from three to five ships, with the addition of Pacific Aria and Pacific Eden in November this year. With their boutique size and dedicated meeting rooms, the two latest ships are ideal for conference groups of up to 200 people. Ms Mutanen said most of the new conference bookings were on the cruise line's shorter itineraries, ranging from two to five nights, which now make up 40 per cent of its offerings.

"We've been absolutely overwhelmed with the response to our launch. It seems there's a real appetite among meeting organisers for something different, and our latest ships and our short itineraries are hitting the mark with a wide range of corporate groups." - Rebecca Mutanen - P&O Conferences Senior Sales Manager

Ms Mutanen said the cruise line was already well on its way to meeting its target of 12,000 meeting delegates in 2016. "We're expecting interest will grow even further once Pacific Eden and Pacific Aria arrive in Australia and organisers are able to see just how perfect they are for meetings." She said organisers were impressed with the value offered by a meeting at sea, with a price comparison showing that a three-night meeting on land including all group extras would cost an estimated minimum of $1059 per delegate compared to $906 for a cruise with more extras. "We've even had organisers contact us thinking we've left out a figure from our quotes - they are astounded when they realise what good value a meeting at sea is," Ms Mutanen said. P&O Cruises' present fleet includes Pacific Jewel, Pacific Pearl and Pacific Dawn, with Pacific Eden and Pacific Aria joining in November.

For more information call 1300 366 168, email mice@pocruises.com.au or visit www.pocruises.com.au

Healthy is the New Black

In today's society everyone wants to be fitter and healthier. One of the tips given by health experts is to eat five small meals per day which include having morning tea and afternoon tea. Most of the time when you're conferencing, morning and afternoon tea catering is made up of pastries, cookies and sweets. These options don't help the healthy regime that many people are trying to achieve (raw foods, super foods and fewer carbs). So, for our conferencing guests here at the North Sydney Harbourview Hotel, we have included more healthy options when upgrading morning and afternoon teas. These new options include gluten free delights like yoghurt pots with seasonal fruits & granola and lemon, poppyseed & chia loaf, and are baked fresh in our kitchen. They are sure to delight our many health conscious guests!

Check out the full menu below:

• Lemon, poppyseed and chia loaf
• Yoghurt pots with seasonal fruits and granola (gluten free)
• Platter of raw vegetables with hummus and avocado dip (gluten free)
• Carrot and quinoa cake with cream cheese icing
• Organic pain au chocolate
• Quinoa cupcakes
• Pumpkin and feta scones
• Louise slice (raspberry and almond slice)
• Chocolate, pistachio fudge slice (gluten free)

Keep in mind, if you would like something different, we can also tailor your menu specifically for you. We also offer professional advice and great service to ensure you achieve a highly successful conference or event. For more information contact Freni Violan at freniv@viewhotels.com.au

Light up with a View Complement your dinner with a Vivid Show this May!

Sydney will once again be transformed into the world's largest outdoor 'art-gallery' when Vivid Sydney takes over the city. Running from the 22nd of May until the 8th of June 2015, this spectacular festival is an 18-day celebration of light, music and ideas; where art, technology and commerce intersect. Vivid Sydney is a mesmerising, free public exhibition of outdoor lighting sculptures and installations and provides a cutting-edge contemporary music program. It creates art that exceeds the imagination and transforms a simple structure into a story, with the Sydney Harbour Bridge one of Vivid's primary headlines. Why not make the most of your Vivid experience and host your end of financial year dinner overlooking Sydney Harbour at its finest? You can do this from our Lavender Bay Rooms which has the most tantalising view of the majestic Sydney Harbour Bridge. What a unique way to celebrate a successful financial year and what a view!

Our Dinner Packages start from $49.00 per person and include a two-course meal, complimentary room hire and freshly brewed coffee and specialty teas. Furthermore, our Conference packages can be tailored to suit your needs as we offer professional advice and great service to ensure you achieve a highly successful conference or event.

For more information contact Freni Violan at freniv@viewhotels.com.au

EAN Special Offers from View Hotels

At the North Sydney Harbourview Hotel we make conferencing easy with our professional and friendly approach, delicious menus, and flexibility to tailor-make an event to suit your needs. It is the ideal venue for your meeting, conference or special event as our function rooms can accommodate a small meeting of two, to a larger style conference for up to 200 delegates. Conveniently located in the heart of North Sydney and with incomparable views of magnificent Sydney Harbour, the Harbour Bridge and Lavender Bay, the Hotel is minutes away from Sydney CBD, is right next door to North Sydney Train Station, and within easy access to tourist destinations such as Taronga Zoo, Luna Park and Darling Harbour.

Our Conference Day Delegate Package starts from $55.00 per person and includes arrival tea and coffee, morning tea, lunch, a 6ft screen and data projector.

With unsurpassed views, a relaxing atmosphere and friendly staff, the North Sydney Harbourview Hotel is the place to be to enjoy the best of Sydney. Our Conference packages can be tailored to suit your needs as we offer professional advice and great service to ensure you achieve a highly successful conference or event. For more information contact Freni Violan at freniv@viewhotels.com.au

Organising the perfect venue for a meeting, conference or event can be a challenge. Getting everything right is the key. Finding the perfect balance of location, price, catering, space and facilities can involve hours of research, taking up time you simply don't have. Once the right meeting space is booked, it's time to look for the right accommodation for any interstate travellers, which can be just as time-consuming. This is where Abode Hotel at Woden comes in.

As specialists in smaller to medium size meetings and conferences, the Abode team will make sure that every need is met as your people get on with the job at hand - big ideas.

Your group will be treated as VIPs, from the moment they arrive until they leave, at the end of a highly productive day. And all of this so close to the Parliamentary Triangle, Woden Town Centre, and South Canberra. Booking the right accommodation for your executives and their guests can be even trickier. We are here to make your job that much easier. Our apartment size suites, hotel-style service, affordable prices, and superior quality will not fail to impress. With three Abode hotels situated in major town centres and three more opening across the next 12 months, choice of location is no longer an issue. For added convenience, each Abode Hotel boasts our innovative offering of the Abode Pantry, a one stop goods shop, allowing guests to skip the supermarket. Alternatively, after a long and tiring day, our hotels are surrounded by fantastic restaurants and bars in easy walking distance, some are even within the hotels, promising a delicious and effortless dining experience.

For further information visit us at www.abodehotels.com.au or call us on 1 300 1 ABODE.

Conference Tips from CC Conferences & Corporate Events

In our 20 years of organising conferences, we've seen a range of set-ups. From the uninspiring but functional U-shape, theatre and classroom styles to the more interesting forms such as car rallies to get from airport to venue, tennis courts constructed indoors with grandstand seating and conferencing on-board the Skyrail train through the rainforest between Cairns and Kuranda, we feel like we have fairly well seen it all! The most memorable and successful conferences are the ones where delegates are encouraged to actively participate and that are held at conference venues that are set up in the most unconventional way. Yes, we are talking about conferencing in outdoor spaces, standing up, as one example.

Researchers from Washington University found that meetings where people were standing were shown to stimulate attendees both physically and mentally, keeping them alert and focussed, as opposed to the research proving sitting down in long meetings had people feeling territorial and lethargic.

Let's try and transform that idea to a conference we have in Brisbane in Adelaide for 1,000 delegates - nope, we don't think that will work. Realistically though, for smaller conferences it would work well. For the larger conferences however, having the group interact with real time action and responses might be all it takes to make it more creative than previous years. Staging Connections and other AV providers now enable in-room and virtual audiences to participate in live polls at your events. Q & A is increasingly popular at the end of a conference - particular at Sales Conferences, for example, when staff members are always on the road and want to ask a question on behalf of all the sales team. Gone are the days of passing a microphone around the room for Q & A, a quick question typed into the handheld device and the delegate has the answer in seconds (mediated of course! No one likes inappropriate blasphemous questions!). Event Poll is Staging Connections' software solution which uses Bring Your Own Device (BYOD) technology to allow in-room and virtual audiences to participate in live polls. As a poll question is displayed to an audience on screen by the presenter, the audience votes using their own device either by logging on to the supplied website URL if they have a smart device, or Texting via SMS to a number with their answer. In the case of text messaging, their mobile carrier routes their text message to web servers where their vote is counted.

But creativity doesn't have to be related to technology. Standing in breakout sessions, conferencing on the move - e.g. watching some video skits from management on board a bus from the airport to a regional conference venue, using accommodation rooms as exhibition stalls and taking out a level of a hotel dedicated to the conference group, roving casual breakout rooms in unique areas of a conference venue (tennis courts, swimming pool area, gymnasium, pergolas, bar areas, winery) are all examples of getting out of the conference room and utilising spaces to create unique, memorable and inspirational conference experiences. Even having breakouts in penthouses can be a refreshing change from the standard function room! The well-known TED conferences are reputed to be unique and often use beanbags - let's face it, if you are staring at PowerPoint all day you'd love to be comfy in a bean bag at the very least!

Creativity doesn't have to stop at the conference session. What about dinners and lunches?

If conferencing in the Hunter Valley, why not conference hard in the morning (in a room filled with bean bags in one large circle of course) then ride on a bicycle to a winery, spend the afternoon enjoying a lunch amongst the vines, then grape stomping and wine mixing in the afternoon? For dinner, if you can't choose between your favourite restaurants in the winery area, have a roving dinner: entree in one restaurant, main course in another and dessert at another and then enjoy mulled wine back around the hotel fireplace. Not only are your guests tantalising their taste buds but it's a great chance for mix and mingle - especially if you change the place cards at each venue. Creativity can continue on from the lunch or dinner. Be creative with activities. Take your delegates inside the real 'heart' of a conference destination. Take a photography tour on Sydney Harbour - even the locals will be amazed at what they didn't know they knew or a laneway tour of Melbourne or enjoy a local show e.g. Les Miserables or a sporting event such as the Australian Open Tennis.

So there you have it, a few quick ideas to get the creative juices flowing. Contact us to save your meetings from Death by Powerpoint! CC Conferences & Corporate Events Tel: (02) 9331 1700 Web: www.ccconferences.com.au

5 Quick Tips To Help You With Your Corporate Gifting

Corporate gift giving can be a tricky subject.
So here's a few simple tips to get you started..

Broad Appeal

Once you identify which staff and clients require gifts, there are a few things you may wish to avoid. Generally speaking, personal gifts should be left aside. Even if you have become close friends with a client or employee and you want to give a personal gift, you must do this separately and as a friend. This is not part of your company’s gift. Corporate gifts need to be broad in appeal to cater for all ages, genders and personal interests.

Quality Counts

If you're going to the trouble to send clients and staff gifts this year, then make sure you bother to ensure that they are quality gifts. Low quality items that break within days, or serve no benefit at all, show that you really haven't bothered. These kinds of gifts reflect poorly on your company and will be remembered by your clients for years! Remember to keep it simple and ensure that the gift has high perceived value and relevance to your clients and staff.

Be Careful with Humour

While it can seem funny to you, it's important to remember that everyone has a different sense of humour. You may know your direct client and his or her sense of humour, however other people in the client's office are also likely to see the gift you send. You don't know theirs. Go to great lengths to avoid sending any gifts that could offend anyone. It's always better to be safe than sorry.

Think Differently

A little innovative thinking can set your gift apart from the rest. Make it useful, practical, and long lasting. You don't have to go overboard with how much you spend. A smaller gift of high quality means more than a large gift that seems a waste of money. Remember, giving gifts to clients and staff is about celebrating your business relationship and what you have achieved by working together. Giving from the heart means more than anything.

The Bottom Line - Finding a single corporate gift for all personalities and business types is no easy feat. So stop guessing and give your staff and clients the most valued corporate gift in the current marketplace. Prepaid cash cards are fully customisable with your chosen artwork and personalised message. Cards can be produced and delivered with 4 working days and loaded with any value. Call Gift Card Planet today on 1300 718 685 to place your first order.

info@giftcardplanet.com.au
www.giftcardplanet.com.au

Created in 2012 from a love of quality gifts and an eye for style, Toad Lane is fast becoming one of Australia’s preferred suppliers of Corporate Baby gifts. After a career of more than 20 years in the corporate world, founder Kelley Hartson set out to create an online newborn baby gift hamper service, making it simple and easy to select and send professionally presented corporate baby gifts, delivering to any workplace, hospital or home, Australia wide. Toad Lane does all the hard work for you.

Toad Lane baby gift hampers are a wonderful alternative to flowers. Kelley is committed to sourcing products of high quality, exceptional style and for practical everyday use.

The baby hamper base will look wonderful for years to come in any baby nursery or child’s room, so your gift will truly keep giving. Toad Lane Baby Gift hampers make the perfect gift for a valued employee who has recently become a parent or about to go on maternity leave, as well as a gift for a key client or business partner. Kelley prides herself on her passion for creating something special and unique. Drawing on her years of experience within the corporate world, Kelley understands that when you choose Toad Lane as your corporate baby gift supplier that Toad Lane is representing your company, ensuring they represent your business and the most reliable service possible. The Toad Lane team have been overwhelmed with the fantastic feedback from both the Corporate givers, as well as many recipients of Toad Lane Baby hampers. Kelley has grand plans for the future, and this year following many requests from current corporate clients to expand their range, Toad Lane will introduce Corporate Christmas Hampers. Kelley is currently working on creating something equally as special and unique as the current baby range. So watch this space and feel free to contact Kelley directly on 0411 401 716 to get in early to discuss your Corporate Christmas gifts.

Take a look at the gorgeous Toad Lane range on their website www.toadlane.com.au

Plan ahead for FY15/16 with Cliftons and Save 30%*

Do you have spare budget but no event plans for this financial year? Why not spend it now and use it later? Plan ahead for new financial year with Cliftons and save 30%* on all your events held between 1 August - 30 October 2015. To take the advantage of this great offer you need to book your event (and pay for it) by 30 June.

Cliftons CBD venues offer flexible room configurations, delicious catering suitable for all tastes and dietary requirements, online registration platform for your attendees, spacious break out spaces and so much more. Having only one point of contact for the entire event, Cliftons is well-known for its faultless technical delivery and outstanding customer service.

Terms and conditions apply. Contact Cliftons today on 1800 629 088 or email enquiries@cliftons.com or make any enquiry online using the redemption code 'EOFY'

Be Fashionably Rewarded

Our friends at Rydges have a special offer for EAN Members. Book a conference with Rydges and you can pamper yourself with a new outfit.