An Introduction

Birthday plans as EAN turns 10

10 Years ago, in May 2005, a company was established with plans to create and launch a network for Executive and Personal Assistants that would provide a range of support services and Networking functions for its members. Less than 10 weeks later, on the 4th August, EAN was launched with a brand new website and with our very first function being held on Sydney harbour that very evening, courtesy of The Elite Cruise Company. Things quickly snowballed. A month later over 80 EAs and PAs joined us for an event in the Presidential Suite of the Intercontinental hotel in Sydney, an event that in many ways set the benchmark far too high for all future events. Featuring Veuve Clicquot champagne and Leeuwin Estate Art Series wine for all 80 EAs and PAs and other guests, stunning gift bags for everyone plus an overnight stay for all 80 EAs and PAs at Crowne Plaza Terrigal, this was an event many original members still talk about to do this day.

The only thing that could possibly surpass that was our 5th Anniversary dinner at Luna Park in 2010. A full sit down three course dinner for over 280 guess at Luna Park with theming and entertainment across three massive areas. Absolutely amazing. But we won’t bore you with all the incredible details!

Since then, so much has happened that is all part of our rich history, from spreading out to touch all corners of Australia and beyond, the introduction of our conferences and exhibitions and then of our education and training program, the evolution of three different versions of the website post launch, and of course new online tools and services - including our ever popular chatroom. When we launched in 2005 we had 130 members. Today we have over 5,300 members. In the past 12 months over 40,000 different users have visited the EAN website - a significant increase from the 1,500 in our first year. Some 12,700 people from around the world now follow us on LinkedIn - over 9,000 of these being from outside of Australia. So a lot has happened in 10 years. But would you believe, we still have notes for ideas from our original planning session prior to launch that we haven’t even got to yet. And of course it hasn't all been plain sailing. We’ve had our fair share of hiccups along the way. From the GFC to fraudulent clients, scammers and data thieves to make believe members from made up companies, we've seen it all. With resources being tight and staff always ebbing and flowing, we have at times seen parts of the Network flourish whilst others have stagnated. Such are the challenges of small enterprises! But the truth is, we wouldn't change any of it for the world. We've learned a lot and what we've learned has help us shape and grow our services for you, our members.

So, as our 10 year anniversary approaches, we wanted to let you now that we have exciting plans ahead. We are excited about where the Network is headed and hope you are too. From 10 year celebrations across the country to plans for a national charitable trust, we have a lot to share. So please, keep your eyes and ears out for a lot going on. We have recently signed up a number of new partners and as a consequence we have a lot of networking events in the pipeline. So be prepared for a busy period ahead. We're excited. We know you will be too.

In our introduction this month, we mention that even before the launch of EAN, some 10 years ago, we had visions for certain aspects of the Network that have yet to come to fruition. An EAN charity is one such vision. A charitable arm of EAN that could exist separate to it whilst benefiting from the support of EAN members.

Our vison is this:

• A national charity with a national board comprising charitable experts, a prominent patron / ambassador, representation from EAN and of course some senior members from within the EAN membership
• State wide boards operating semi-autonomously from the main national board and charged with the remit to create and run charitable activities within their region
• Event committees operating under each state board with remit to actually bring about the vison and ideas of the state boards in relation to specific fundraising events or activities

Independence from EAN

EAs and PAs are doers. Give you a job and it gets done. That's one of your greatest strengths. And this is one of the reasons we see an EAN Charity working so well. Because where else in Australia can you find 5,300 prolific doers all in one group who have great vison and ideas and love organising things! But by the same token, we also know that empowerment and autonomy are essential components to encouraging involvement and participation and also experience and growth. So for this reason, we'd like to make it your charity - not ours. And that doesn't mean we won't be involved, provide guidance and help as needed, but we don't want to be in charge and control of it. We want this to be something for members run by members. Something that achieves good things every year and that you can be proud of.

Establishment

Establishing a charity is something we have very little knowledge of. So we will be looking for advice and guidance on this. Recruiting the right people to our national board will be an essential component of this, as will it be for the state boards, but another important component will be seeking expert advice. As a consequence, ahead of even getting to that stage, if any of our members have existing experience in working on the establishment of a charity, or if you work with executives that have this experience and might donate a small amount of their time to provide some simple guidance and advice, then please do let us know - email jonathan@execuitveassistant.com

Fund Raising Activities

When discussing this idea with members over the years, one of the main suggestions that has been put forward is an annual EAN Charity Ball. Can you imagine one of these occurring in every major capital in Australia each year? We can, and we think they could be enormously successful. And we've already been given lots of advice from members on how best to make it work. From securing tickets sales to ideas for silent auctions and even getting venues and other partners involved, we've heard loads of amazing ideas that would make such events really viable and lots of fun. But that's not all we could encourage. From walks, to bike rides to quiz nights to dancethons - the number of potential opportunities is endless. About as endless as the number of amazing ideas we know 5,300 EAs and PAs can come up with and then make a reality.

Contributions from EAN and Elite Assistants

As mentioned, we don't want to have day to day management control of the Charity, but that doesn't mean we won't be helping out. And in addition to that, we want to look at ways that both EAN and Elite Assistants can do their bit to give back to the community and do our bit for charity as part of new Corporate Social Responsibility initiatives. We will keep you posted with our final decision regarding this and exactly how we see we will be able to contribute to the charity.

Charitable Works

Deciding on what charitable organisations to provide support to has actually always been one of the most contentious issues we have faced when discussing this notion. We have those members that have proposed we should only support women's charities because of the demographic of our members. And yet, we do have male members and, with those numbers growing all the time, perhaps that would be unfair, so we may need to rethink that strategy. But we also have some other ideas we know members might like to consider. We often hear members talk about wanting to actually donate their time to charities or get involved in some overseas projects or activities during their vacation time. So perhaps we should also consider supporting charities where not only could we help support them financially, but where we could create programs for members to actually get involved with helping them as volunteers, be that in Australia or even overseas. These issues will need to be resolved in the coming months as we head towards establishing the charity, so what we are proposing is that we first get your feedback by means of a national survey that we conduct over the next few months.

Moving Forward

Conducting a survey will be the first stage. From there we will look to firstly take expressions of interest and then conduct interviews for our national board. And from there we will conduct a similar exercise in Sydney, Melbourne, Brisbane, Perth and Canberra. None of this will happen overnight, but we want to start the work now. And we want your feedback now. We will start on the survey soon but even that will need some input and guidance. So please, if you think this sounds like a great idea start sending us your feedback and input. Please any comments to jonathan@execuitveassistant.com

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Cliftons is your one-stop-shop: get preferred rates with hotels just minutes away from our venues!

Cliftons understands that when organising an event, many of your attendees may be from out of town and sometimes it can be really challenging to find the perfect hotel location at a good price. For that reason, Cliftons has partnered with a range of hotels to ensure you have access to preferred rates - all located just a few minutes' walk from our venues.

For more information and to see current special deals our hotel partners offer to Cliftons clients, please visit our webpage. Contact Cliftons today for accommodation assistance for your next event.

P&O Cruises Unveils Latest Look of Next Generation Modern Australian Cruise Ships

With six months to go until Pacific Aria and Pacific Eden join P&O Cruises, the cruise line has revealed more of the ships' stunning features set to take modern Australian cruising to the next level - including luxe new bars, a plush private dining room and some of the most spacious rooms across the fleet. Striking new renderings released by the cruise line provide fresh insight into the contemporary design of the 1500-guest ships, which are generating huge interest amongst conference organisers given their dedicated meeting facilities, ideal for groups of up to 200 delegates.

The new offerings on Pacific Aria and Pacific Eden include The Blue Room, an opulent and intimate space with rich velvet and chrome furnishings and the Ocean Bar, offering a relaxed setting, with comfy chaise lounges and a homely vibe providing the perfect mood to while away the days at sea. The cruise line has also unveiled the first look at the ships' accommodation offerings, revealing spacious rooms styled with beautiful, modern furnishings. Penthouse suites will redefine Australian cruising with large spa baths, walk-in wardrobes and floor-to-ceiling glass windows opening onto expansive private balconies. Both ships will offer an exquisite private dining room with the Chef's Table - a decadent degustation already popular on the existing three-ship fleet - now enjoying a luxurious setting. Salt grill by Luke Mangan continues with signature dishes inspired by the best and freshest Australian produce including Luke's Crab Omelette with Miso Broth and Liquorice Parfait. The restaurant's new decor will create a lush ambience to mirror the fine dining experience.

The latest ships will offer an Oasis adults-only area with hanging chairs and private day beds with sheer curtains overlooking the ships' wakes. The new-look Lido pool will feature understated, high-end furnishings giving the deck an in-vogue residential resort feel, while a retractable roof means the pool will be the place to be any time of the day or night. The unveiling of the new features follows the announcement of the revolutionary Pantry food market, a modern Australian design in the main Waterfront restaurant and new restaurants' Angelo's and Dragon Lady last year.

"Pacific Aria and Pacific Eden represent the next generation of P&O ships inspired by modern Australia and will provide a stunning setting for meetings at sea, they are uniquely designed for year-round sailing from Australia and New Zealand." - Peta Torkington - Corporate Group Sales Manager

Pacific Aria and Pacific Eden will emerge from dry dock in Singapore in November and will be welcomed into the P&O Cruises' fleet during a five-ship spectacular on Sydney Harbour on November 25.

About P&O Cruises: The region's largest and longest-serving cruise operator, P&O Cruises Australia leads the way in cruising as Australasia's only 'home brand' and its favourite cruise line. P&O Cruises has been sailing the region for more than 80 years, and has pioneered new destinations around Australia, the Pacific and Asia including Papua New Guinea, as reported in the New York Times' 52 top destinations for 2015. On November 25, 2015, P&O Cruises will welcome two additional ships to its current three-ship fleet becoming the nation's largest cruise line with five ships cruising from eight home ports in Australia, New Zealand and Singapore. The addition of Pacific Aria and Pacific Eden has paved the way for exciting new cruise options including deployments from every mainland state in Australia and an extended deployment from Auckland. The pair herald a new era for P&O Cruises, as reflected in its new brand repositioning - P&O Cruises, Like no Place on Earth.

A Case of Success!

Nearly 200 business event industry representatives, organisers and operators were shown the unique and diverse opportunities available to them in regional Victoria at the inaugural Business Events Victoria (BEV) Regional Showcase, held in Melbourne on Wednesday evening. Attendees came from all over the state to see the Showcase, which included 25 exhibitors from Geelong and the Surf Coast, Mildura, Albury, Mornington Peninsula, Macedon Ranges, Phillip Island, Wangaratta, the Grampians, Gippsland, Ballarat and the Yarra Valley.

"The event was a huge success, with many genuine enquiries and connections being made on the day. One of the key aims of the Showcase was to raise the profile of individual business event venues and destinations in regional Victoria and provide them with an opportunity to be in the spotlight." - Chris Porter - Executive Officer of Business Events Victoria

Feedback from attendees was very positive, with many being introduced to venues that they were not aware of previously. This was exactly what we wanted to achieve! The fun and informal nature of the event worked really well, and we hope that regional Victoria will be front of mind when the event organisers are booking their next event - tomorrow, next month or next year! We are looking forward to working with the exhibitors and attendees to continue to develop the relationships formed at the Showcase and achieve some great results for our regions. Given the event's success, BEV will be taking the Showcase on the road, with an event planned in Sydney in August. BEV is also hosting an industry famil to Geelong and the Great Ocean Road in June and will launch its new Planner’s Guide in July.

For more information on BEV and what it is doing for regional economies, please visit www.businesseventsvictoria.com

Media enquiries: Anna Hayward - 0438 136 220 media@chatterboxmarketing.com.au

Re-joining us for a further 12 months of Partnership is Business Events Geelong.

Business Events Geelong is the dedicated Convention Bureau to the Greater Geelong. The Bellarine and Great Ocean Road region. They represent over 1,000 professional business in every aspect of the meetings and events industry and are committed to ensuring your next business event is the success that you want it to be via the FREE bureau services.

IHG has come back on board for an additional
12 months of National Partnership with EAN.

At IHG we provide the expertise and exceptional service needed to make your upcoming function a success. From hosting countrywide agendas in the National Convention Centre and iconic Parliament House Canberra to customised conferencing in our fantastic Crowne Plaza locations; and welcoming service, comfort and value of Holiday Inn - IHG have set the benchmark for events throughout Australia.

Our friendly team will work hand in hand with you to discover your needs, tailor a solution to meet your requirements and achieve your objectives. With IHG not only will you have access to the world's best hotel brands, locations and facilities, but unmatched service that delivers success.

Keystone has re-signed another 12 months partnership EAN.
For those unfamiliar with Keystone, see below for a brief on some of their amazing restaurants.

A few of Keystone's restaurants include Kingsleys Steak & Crabhouse Woolloomooloo, Brisbane, Canberra, Chophouse on Bligh St, Sydney and the newest brand Jamie's Italian on Pitt St, Sydney. Our common theme is that all diners come back to our restaurants for an EXPERIENCE. It is this experience that remains true with each Kingsleys Steak & Crabhouse, Chophouse, and Jamie's Italian by Jamie Oliver around the country - there is a consistency in the superior standards of service and food that our diners can enjoy in a unique and outstanding location with a relaxed and friendly atmosphere - every time.

Kingsleys Steak & Crabhouse Woolloomooloo

Kingsleys Woolloomooloo was opened in 2000 on the finger wharf featuring indoor and outdoor dining areas, as well as a private dining room which seats up to 24 people. Attracting a mix of corporates, celebrities & local clientele, the waterfront location has a constant buzz.

Chophouse, Bligh Street

Chophouse is located at 25 Bligh St Sydney and designed as a tribute to the old New York steakhouse, through the manipulation of materials and salvaged architectural elements & furniture, it is one of a kind. The private dining room can seat up to 38 guests or 50 guests for a canape function.

Jamie's Italian

Jamie's Italian is on 107 Pitt Street, and its aim is to provide the Italian table feel, where you can drop in at any time and just enjoy. To be able to offer value and flexibility while showcasing some of the best Australian produce is a real buzz. We now take reservations for all groups between 1 - 24 people for lunch and dinner. If you are looking for a table give us a call and we will do our best to reserve one for you.

We are delighted to announce that View Hotels is back on board, partnering with EAN for a further 12 months.

View Hotels comprises three hotels located in three of Australia’s most exciting and beautiful cities - North Sydney, Melbourne and Brisbane. The North Sydney Harbourview Hotel is conveniently located in the heart of North Sydney and is just minutes away from the hustle and bustle of the Sydney CBD; separated by the famous Sydney Harbour Bridge. The Harbourview offers magnificent views of Sydney Harbour and the city skyline, no matter what time of day. We are ideally situated for corporate and leisure travellers.

Located on the River at Hamilton, just ten minutes from the Brisbane Airport and ten minutes from the City Centre, the Brisbane Riverview Hotel features 90 spacious and stylishly appointed guest rooms, resort style pool, spa, sauna and gym, free parking, free Wi-Fi and much more! Everything you would expect from a full service, boutique property such as 24 hour reception, 24 hour room service and additional services and facilities. Flexible, well-equipped Conference and Events Centre catering for boardroom meetings to large scale corporate events of up to 300 delegates; we offer column-free convention rooms with soundproof retractable walls, vehicle machinery access and natural light. For information on rates or our competitive Day Delegate package visit www.viewhotels.com.au - book direct for best rates guaranteed!

Like, share and follow our social media sites and receive complimentary buffet breakfast for four in Plates Restaurant!

To claim your prize tag #brisbaneriverviewhotel, then simply email chelseap@viewhotels.com.au to verify your following on social media and your complimentary voucher will be sent to you! T&C's apply.

Just a stone's throw away from the CBD, the Melbourne Parkview Hotel is located along St Kilda Road's famous tree lined boulevard on Melbourne's city fringe. Many of Melbourne's tourist attractions are only a short tram ride away including the iconic Federation Square, Chapel Street, Shrine of Remembrance, Royal Botanic Gardens, MCG and Etihad Stadium. The Melbourne Parkview Hotel is in the perfect location to enjoy the best of Melbourne.

Brisbane Riverview Hotel welcomes you, offering personal service and attention to detail, conveniently located by the beautiful banks of the Brisbane River. Just five minutes from Brisbane's city centre and ten minutes from the domestic and international airports, the Brisbane Riverview Hotel is perfect for both business and leisure travellers alike.

• T: 1300 785 453
• E: hotel.hv@viewhotels.com.au
• W: www.viewhotels.com.au

Let Your Next Event Float Their Boat!

There is a common misconception that entertaining on a charter boat is not an effective way to entice your clients or staff members to attend an occasion. On the surface it appears that people are generally put off attending events on charters because they are "stuck" on the boat for the duration of the event. But this doesn't have to be the case. It goes without saying, food and drinks play a big part of any occasion, however that's not all you need to consider. Here are few pointers on how to get your floating function's RSVP list from Zero to Hero.

Location Location Location

Choose popular and accessible ports, don't make your guests feel that they have to go too far out of their way. It's a good idea to offer your guests two pick up points. As an example our charters at Captain Cook Cruises WA depart from the Barrack Street Jetty and offer an additional pick up at the South Perth Jetty. When enquiring about a charter be sure to discuss your options with the operators.

The option to abandon ship

Just because your function is on a boat, doesn't mean you have to be cruising the entire time. Captain Cook Cruises WA have had charter functions docked at the jetty for the remainder of the event after only cruising for a short time. If you prefer to keep cruising, offer two separate opportunities to get off the boat. Your average charter is three hours long, so offering your guests the option to disembark half way through is sure way to get the “maybes” on board. Again be sure to discuss your options with the charter operator.

Make it interactive

Keeping guests engaged will keep them on board. A stock standard three hour cocktail reception just won't cut it. Likewise a gala dinner requiring guests to stay on board for the duration will need some rethinking. Make the cruise interactive with an entertaining quiz, master classes or special food and drink stations, and be sure to mention the activities on your invite. Here at Captain Cook Cruises we team up with local producers to offer wine tastings and master classes, they always go down a treat!

Keep your guests entertained

Entertainment goes a long way when it comes to keeping your guests amused and on board, but you need to think outside the box. DJs and dancing aside, singers and string quartets should be a last resort. Make it a magical experience by bringing an illusionist on board or a 'mingling' comedian to have your guests in stiches. Incognito performers provide much amusement with their antics, singing waiters work especially well for gala dinners. Get it right and you'll have your invitees flocking to your charter by the dozen. If all else fails, keep your event as close to the water as possible!

Captain Cook Cruises WA and Bells Functions operate from Pier 3 on Barrack Street Jetty in Perth WA. For those without sea legs, Bell Functions is an outstanding riverside venue offering guests unprecedented views of The Swan River, Kings Park and Perth's spectacular city skyline and caters for up to 100 guests seated and up to 220 standing. Captain Cook Cruises WA have 7 acclaimed vessels that cater for group sizes ranging from 50 to 350 people and provide a fantastic alternative to holding your next event on dry land.

Please contact us for more information - Captain Cook Cruises WA Charters (08) 9325 3341 email functions@captaincookcruises.com.au or visit www.captaincookcruises.com.au Bells Functions Riverside Venue (08) 9221 2344 email admin@bellsfunctions.com.au or visit www.bellsfunctions.com.au

Add a touch of magic to your next event with Australia's finest magician and illusionist

There was another magical start to the Executive Assistant Network's Annual Congress in Perth on Thursday 19 February 2015 when Australia's finest magician and illusionist Chew Eng Chye performed during the pre-dinner drinks at Crown Perth. During the pre-dinner drinks Eng Chye performed his close-up magic by mixing and mingling with the guests giving them their own personal show which had everyone laughing and screaming throughout the night.

Clients such as Crown Perth regularly call on Eng Chye to entertain their high rollers from around the world and he's also worked with clients such as ANZ, Argyle Diamonds, BHP Billiton, Coca-Cola, Konica Minolta, KPMG, Malaysia Airlines, National Australia Bank, PwC, Rio Tinto, TNT Express, Toyota and Westpac Banking Corporation having appeared at their award nights, cocktail parties, conferences, corporate events, gala dinners and special events. Eng Chye has also appeared on national television where he was a featured studio guest on the Australian Broadcasting Corporation's program George Negus Tonight, which profiles ordinary people doing extraordinary things and explores the unique character of Australia and its people. In addition to this, Eng Chye's also received widespread recognition from the national media having been featured in publications including The Deal - The Australian Business Magazine which looks at the world of business and focuses on the most exciting and innovative people in Australia.

Some EAN members have already invited Eng Chye to perform at their events and here's what one of our members had to say about him and his magic.

"Thank you again for a wonderful evening. I have had so many people comment on how fantastic you were. Your performance throughout the evening added something very special to our event. You were discreet and subtle yet had such a big impact on our guests. The room was buzzing with everyone talking about you and the illusions you created and you were extremely popular and many of our guests wanted you to return to their table again and again to perform your magic. As the organiser of this event, I personally want to express my sincere thanks and appreciation. I found you very easy to deal with, an extremely professional and polished performer, amazingly entertaining. I am very grateful to you as your performance added to the success of our Christmas party."

Personal Assistant to the Director Human Resources - CITIC Pacific Mining

Eng Chye's magic is light hearted and fun and is presented in a refined and elegant manner which'll help you to get your guests laughing and having a great time and whilst they're enjoying themselves he can also help you to get some great photos of him performing with your guests with some amazing reactions on their faces. So if you or someone you know are looking for a wonderful way of entertaining your guests or clients, please give Eng Chye a call on 0411 063 633 or visit http://www.chewengchye.com to see how he can help make your event fun, memorable and successful.

The Lancemore Group's Popping the Cork on Conferencing

We wanted to put some fun into booking a conference, so we are giving away cases of Champagne! The first 50 conferences booked between May and July 2015, will receive a complimentary six-pack of everyone's favourite bubbly, G.H. Mumm* ! All of those long hours spent reviewing tedious details like audio capabilities and dietary requirements; well, we want to reward you for them. Simply book any piece of business over $10,000 at one of our four beautiful Victorian properties, and we will give you the Champagne to help celebrate it!

All four of our venues have been purpose built to offer the finest in conference and corporate events. Have your delegates escape the bustle of the city for the peaceful tranquillity of Victoria's beautiful countryside. Providing idyllic settings, modern amenities and additional creature comforts, our regional properties are the perfect place to create a focused and meaningful energy.

Mansion hotel & SPA | at Werribee Park

Located only 30 minutes from Melbourne's CBD, the Mansion Hotel offers luxurious, historically rich accommodation, an onsite restaurant and day spa, along with numerous flexible meeting spaces, technical resources, gourmet menus and adaptability of services to ensure a successful outcome for your meeting or conference.

Lancemore hill | at Macedon Ranges

Situated only one hour from Melbourne's CBD and 40 minutes from Melbourne airport, Lancemore Hill is a rustic destination which offers an experience of the quiet countryside. Set on 274 acres of natural bush land, there are conference meeting facilities designed to accommodate any event.

Lindenderry | at Red Hill

Lindenderry is just an hour's drive from Melbourne in the heart of Victoria's Mornington Peninsula, and set on 30 acres of vineyards and gardens. With versatile meeting spaces, it is the perfect destination for your next conference.

Lindenwarrah | at Milawa

Lindenwarrah is an architecturally designed boutique country house hotel nestled in the Milawa gourmet food and wine region in North-east Victoria's alpine country, directly opposite Brown Brothers. The perfect option for a escaping the city, Lindenwarrah offers an immediately tranquil atmosphere.

*T&C's apply, for more information visit www.lancemore.com.au or call +613 8616 0534

World Travel Professionals - Why use a Travel Management Company

These days it is relatively easy to organise travel without using a Travel Agent. However, there are a number of very compelling reasons businesses use a Travel Management Company (TMC) to look after their travel needs:

When you are required to book your staff on the Best fare of the Day, regardless of a preferred airline or provide your travellers with multiple choices for them to make their travel plans, it becomes time consuming and frustrating. Are you trawling through Qantas.com to find the schedule and fares your require, only to find that Virginaustralia.com has a slightly cheaper fare at the same time? You provide your traveller with the options, to then find the seat is no longer there or the price has increased! Travel Management Companies such as World Travel Professionals provide a one stop shop Travel Portal allowing Executive Assistants access to travel tools to simplify the booking of travel and gain much need time efficiency back into your day!

What is a Travel Portal?

A Travel Portal is one single platform that houses a variety of travel tools including an online booking tool and Traveller profile system. Online booking tools provide Travel Arrangers the ability to search and compare airfares from all airlines on the one screen. Accommodation, car hire, transfers and conference facilities if required. No more opening 5 or more different websites to see what is available in the one site. Valuable working hours can be lost when staff book these services individually, particularly if the itinerary changes.

Policy Compliance

Employees booking their own travel are less likely to comply with the terms of their employer's travel policy and more likely to take liberties than those using a 3rd party. By using a TMC who is fully conversant with the company travel policy, travel costs will be reduced and productivity increases for both the traveller and the travel booker.

24 Hour Emergency Service

As part of our service, World Travel Professionals offers 24 hour emergency service support, 365 days of the year. No matter where you are in the world, you know that if you come across a problem or need to make last minute changes to your travel arrangements, a dedicated Account Manager will be there to support you and take care of your arrangements.

Data Capture

When a booking is made through a TMC, all transactions are captured, reported upon and analysed. This information can be used to negotiate discounts with airlines, hotels and car hire companies, to achieve economies of scale and reduce your overall travel spend. It will also assist you to analyse your travel spend and trends, as well as assist in budgeting. We also offer an analysis of your travel data by our Client Relationship Manager, thus reducing the time spent managing your travel account, giving you more time to focus on what is crucial to your business.

Ticket Tracking

The loss of money from unused tickets can be quite significant for businesses, especially those with large travel accounts. At World Travel Professionals, we can track your unused tickets to ensure that all opportunities to use e-ticket sectors are realised, thus ensuring savings are achieved wherever possible.

Duty of Care

Employers have a legal responsibility to ensure the safety and wellbeing of their staff whilst travelling on business. If an employee books their travel independently, their employer is less likely to know their whereabouts as it is difficult to keep track of individual bookings. When bookings are made through a TMC, key staff have the ability to know the location of employees at all times. World Travel Professionals provides a traveller location report, accessible via the Travel Portal at any time, which will assist in this regard.

Dedicated Team of Professionals

When booking travel via a TMC, you are working with people who have considerable industry knowledge. At World Travel Professionals, you are given a dedicated Account Manager who looks after all of your travel needs. We also boast an average of 19 years travel industry experience among our Account Managers - this wealth of knowledge ensures we deliver the best option available, given an individual's requirements and travel policy.

Complete Offering

World Travel Professionals can offer you unbiased and proactive advice, control, policy management, expert analysis, supplier negotiation, streamlined booking and accounting processes, conference and event co-ordination and VIP Travel. We can access rates from a number of different sources to ensure that you get the best rate on air, car and hotels, saving your business money and improving your bottom line.

The end of financial year is always a busy time. Businesses are frantically trying to squeeze in those last minute meetings to plan ahead for the next financial year. From June to August, book your next meetings and events at North Sydney Harbourview hotel and leave the hassle to us. The North Sydney Harbourview Hotel is the ideal venue for your meeting, conference or special event. Our function rooms can accommodate a small meeting of two, or up to 200 delegates for a large style conference. At the North Sydney Harbourview Hotel we make conferencing easy with our professional and friendly approach, delicious menus, and flexibility to tailor-make an event to suit your needs.

With unsurpassed views, a relaxing atmosphere and friendly staff, the North Sydney Harbourview Hotel is the place to stay to enjoy the best of Sydney. Conveniently located in the heart of North Sydney and with incomparable views of magnificent Sydney Harbour, the Harbour Bridge and Lavender Bay, the Hotel is minutes away from Sydney CBD and within easy access to Taronga Zoo, Luna Park, Darling Harbour, and is right next door to North Sydney Train Station.

Our end of financial year conference day delegate packages starts from $55.00 per person which includes, arrival tea and coffee, morning tea, lunch, 6ft screen and data projector.

The packages we offer can be tailored to your event's needs as well as offering professional and great service to ensure you achieve a highly successful conference and event. For more information contact Freni Violan at freniv@viewhotels.com.au

Terms and Condition Apply. Subject to availability. Valid for new bookings only.