FAQ

Please note that nothing in this FAQ section negates or overrides any rules or regulations detailed in either the Website Terms & Conditions or the Chat Room Terms & Conditions as may be updated from time to time.

General

Q. What is Network News?

A. Information on any current news that affects you as an EA, both within the network and externally. You can also view industry blogs and photos from EAN events here.

Payments

Q.  What types of credit card do you accept and do you charge extra for these.

A.  We accept Visa, MasterCard and American Express only.  At this time we do not charge any surcharges for those paying by credit card.

Q.  If I opt to make a payment by credit card, what are your typical payment terms?

A.  Typically all our invoices have a 14 day payment term.  However, those people registering for any conference or educational event should know that in all cases payment must be made prior to the event, irrespective of when the invoice was issued.  You should also note that places at any event are not confirmed until payment has been made.

Q.  When making an online booking or registration, if I opt to choose the invoice payment options, can I pay this by credit card at a later date if I choose?

A.  When you login to the site you will be taken to a Welcome Page (this page can be accessed at any stage by clicking on My Admin in the tip menu bar).  Within this page you will see a number of options including My Membership History and My Event History.  If you wish to pay a membership invoice click on My Membership History and wit will bring this up with options or paying.  Similarly for if it is an event payment.

Membership

Q. What is the difference between Full Membership and Associate Membership?

A. Full membership gives you access to all of the exclusive sections within the website including chat room, archived stories, templates and member directories. Full membership also gives you discounted rates to EAN congress series and free access to networking events. Associate membership ensures you still are a part of the EAN community and can access your online member account.

Q.  What is the cost of membership?

A. Full membership is $140 + GST per year and is fully tax deductable. Associate membership is free.

Q. How long does membership last for?

A. Membership lasts for a full 12 months.

Q. How do I pay for membership?

A. Membership payments can be made by credit card online at the time of registration or at later dates at the time of renewal of membership or upgrading from a different category.  At all these times members can also elect to be sent an invoice for payment be EFT or cheque.

Q. How do I upgrade from associate member to full member?

A. Login to the site and at your Welcome Page (this page can be reached at any later stage by clicking on My Admin from the top menu) select the option of the middle on the page the reads Upgrade / Extend my Membership

Q. Can I put my membership on hold?

A. At any stage you can ask EAN to suspend our membership for a period of time with the option to re-instate at a later date. Email Support@ExecutiveAssistant.com with your request.  Accounts can be suspended for a maximum of one year.

Q. Are there corporate membership rates?

A.  All memberships are held on a personal basis.  For this reason, we do not offer corporate membership packages.  However, we will negotiate discount rates for organisations with larger numbers of staff.  Organisations need to be aware however that membership will be belong to each individual irrespective of where they may end up employed during the membership period.  For more information or to negotiate a company discount please contact us at Support@ExecutiveAssistant.com

Q. How do I update my profile information?

A. Simply log in and go to the My Account page. Here you can change your personal details and view your payment history.

Q. What do I do if I have forgotten my membership ID or password?

A. Simply go to the log in page and click on the forgotten password or ID button and an email will be sent to you with instructions on how to re set your details.

Q. How do I find information of the EAN partners?

A. Simply click on the EAN partners page within the Member Resources drop down menu.

Q. What is the Supplier Directory and how do I search for a company?

A. The supplier directory contains a list of companies whose services are helpful for EAs. Simply click on the Supplier Directory page within the Member Resources drop down menu.

Q. What are useful links?

A. These are links to helpful external websites that have proven to be handy for EAs. Simply click on the Useful Links page within the Member Resources drop down menu.

Q. What is the EAN Newsletter published?

A. The EAN Newsletter is a great resource for our members containing news articles, resources and info. It is published monthly.

Q. What is the Chat Room?

A. The Chat Room is an online community where members can discuss anything relating to their roles or any tasks or responsibilities they might have.  It is there to enable members to seek assistance from each other.  It is not to be used to promote specifics products or services of a business nor to promote vacant job positions.  Please read the separate Chat Room Terms & Conditions for more details.

Q. How do I opt in/out to receive Chat Room notifications?

A. Log in to the site and from the Welcome Page, (accessible at any time by clicking on My Admin in the top menu) select Edit My Profile.  From your account details page scroll down until you find the email opt-in and opt-out options.

Q. How do I reply to a Chat Room post?

A.  From within the Chat Room area (not from any email), click on the Chat Room post you wish to respond to.  This will open up that post and any responses.  Scroll down and you will see a box under Add Reply entitled Message.  Enter your comments and then click on Add.  Please note you cannot post comments by responding to Chat Room email notifications.

Q. What is the Member Directory?

A.  The Member Directory is a directory, detailed by State, of members who have elected to have their details included within the directory.  Members can choose what amount of details to have listed.  Only Full Members can access the Member Directory.

Q. Where do I manage my email notifications?

A. Members can message each other from within the Member Directory.  If you have any messages these will appear in your Welcome Page when you login (accessible at any time by clicking on My Admin in the top menu).

Q. How do we contact EAN?

A. Simply click on the Contact button that is located on the top right of every page (below the log in and register buttons)

Congress

Q. What is the EAN Congress Series?

A. Each year we host a series of thought leadership style conferences across Australia.  The series commences in Sydney in March each year before concluding in Perth the following February.  In between we make stops in Canberra in July, Brisbane in September and Melbourne in November.

Q. How do you register for a congress?

A. There are several ways to register for the conference.  The registration page from the conference brochure can be filled in and emailed or posted to us with selected payment details included.  Alternatively you can register online by visiting the appropriate conference web page from within this website.   See the top menu tab selections for more details on the conferences.

Q. Where do I find the conference program?

A. The program for each conference program can be found under the relevant region under the Congress Series drop down menu. Each program is launched about 3 months prior to the event.

Q. What is the cost for attending the Congress?

A. Advance Notice Rate (available up until the program is launched) - Full Member/Non Full Member $900/$1200. Early Bird Rate (available up until 4 weeks before the event)- Full Member/Non Full Member $1200/$1600. Normal Rate (available from 4 weeks prior to event up until event) - Full Member/Non Full Member $1600/$2000.

Q. How do I become eligible for a discounted rate?

A. We have several discounted rates for Not for Profit organisations, the EAs and PAs of executive speakers, Board of Advisor Committee Members and also for certain organisations that have negotiated special discounted rates for their staff.  To find out if you are eligible please contact us.

Q. Can I become a full member to receive the discounted member rate?

A. Yes. You can simply register to become a full member and you will automatically receive the full member rate.

Q. How do I pay for the conference?

A. When registering online you can choose whether to pay by Credit Card at the time of registration or to receive an invoice for payment by EFT or cheque later.  If registering by submitting a completed registration form by email or post, you can choose your payment preference again opting for credit card, EFT or cheque.   Please note that registrations are not confirmed until payment has been received.

Q. Can I attend and pay for just 1 day of the conference?

A. For administration purposes we do not allow people to separately or individually register for specific days of the conference.

Q. Do I need to bring anything with me to the conference?

A. You do not need to bring anything for the conference although we sometimes recommend a wrap if wearing a dress as venue temperatures can fluctuate quite considerably.

Q. What is the dress code for the conference and do I need to change for the gala dinner?

A. The dress code is business or smart business casual.  Some people opt to wear smarter clothes for the day of the dinner and some do opt to get changed for diner but this is not required.

Q. Is the conference catered and what if I have any dietary requirements?

A. Yes the event is fully catered. If you have any specific dietary requirements (as opposed to preferences) please email us at Support@ExecutiveAssistant.com to let us know.

Q. Is there a specific hotel with a special accommodation rate for delegates?

A. These vary from event to event, but typically we have negotiated a better rate with either the hotel we are using for the conference or one nearby the venue if we are not in a hotel.  Please contact us for more information.

Q. Is there a separate cost to attend the gala dinner and can I bring a guest?

A.  The gala dinner cost is included in your registration ticket.  Additional tickets can be purchased for friends or family at a cost of $150 plus GST.  Please contact us should you wish to purchase additional tickets.

Expo

Q. What is the EAN Expo Series?

A. Alongside our conferences we run boutique exhibitions / tradeshows that include exhibitors with services or products that are all tailored specifically for EAs and PAs.  These range from having over 70 represented companies in Sydney to over 35 in some of our more intimate events.  But all help save EAs and PAs considerable time and effort and are extremely beneficial for their roles.

Q. If I am a delegate, do I have to register separately to attend the expo?

A. No. If you are at the conference then you are automatically gain entry to the Expo.

Q. Can I visit the Expo if I am not attending the conference?

A. Yes. It is free of charge simply pre-register on the expo registration page.

Q. What times is the Expo open and when can I come to visit?

A.  Our exhibitions are held over two days.  Opening hours on Day One are typically 10.00am to 5.30pm and on Day Two 9.30am to 4.00pm.

Networking Events

Q. What are EAN Networking Events?

A.  Our Networking Events are social (and sometimes educational) events open to all members.  They are free to attend or all full Members and typically $22.50 plus GST for Associate Members.  They are the lifeblood of our Network and help to ensure its continued vibrancy and relevancy with our different members.

Q. How do I register to attend a Networking Event?

A. Simply go to the Networking Events page in the Member Resources section and click on the appropriate event to register.

Q. How do I find out about upcoming events?

A. Simply go to the Networking Events page in the Member Resources section and click on the appropriate event. There is also a list of upcoming events on the homepage.

Q. What does it cost to attend a Networking Event?

A.  These are FREE to attend events fort full Members and typically $22.50 plus GST for Associate Members.

Q. How do I pay for a Networking Event?

A. Registration must be made online and payment must be made by credit card when promoted at the time of registration due to the often short lead time ahead of events.

Q. Can I bring a guest to a Networking Event?

A.  Typically only members are allowed to attend these events however, in certain circumstances exceptions can be made to permit guests, for example where the guess is from an organisation considering a companywide policy of registrations for their staff.  All enquiries of this nature must be made to EAN by phone or in writing to Support@ExecutiveAssistant.com

Q. What do I do if I am registered for a Networking Event but can no longer attend?

A. As we often have waiting lists for these events, and also because these events are typically catered so the chefs need to know how many people are attending, we always appreciate being advised by telephone or email if you can no longer attend.  Email us at Support@ExecutiveAssistant.com

Training Academy

Q. What is the EAN Training & Education Academy?

A. The EAN Training Academy is a dedicated national training centre providing comprehensive role specific training courses and education designed solely for Personal Assistants and Executive Assistants.

Q. How do I register?

A. All our courses are listed within the website and each course has details of available public dates and links to register alongside these.  Should you have any issues with registering you can register by phone or email by contacting us but our preferred method is online.  However for our larger courses, like our Diploma Qualifications, we understand that people may prefer to register through correspondence with specific people in our office, for example our Training Academy Staff who might have been advising on the suitability r relevance of different courses, and we are always happy to accommodate these by phone or email.

Q. How do I pay?

A.  Payment can be made online at the time of registration using credit card or

Q. How do I see upcoming training and education events?

A. Simply click on the Training and education drop down menu to find where and when the courses are.

Q. Where are they held?

A.  Our Training Academy courses are all held in professional meeting / training rooms in CBD locations.  You will be advised of the exact location within two weeks of any course being held.

Q. What time do they run?

A. Our courses typically run from 9.00am to 5.00pm with a set time for lunch plus breaks in the morning and afternoon.  However, these times may occasionally vary for specific courses but these details would be included in al publicity materials.

Q. Can I attend a Training & Education event in a different state?

A. Yes – you can attend any public course in any location.

Q. What different Training & Education events do you have?

A. We have a full suite of courses designed to meet the needs of all EAs and PAs.  Please refer to the details on this website by clicking on the Education and Training tab from the top menu bar.

Q. Do you have to be a member to attend?

A. No – any EA or PA or person carrying out a similar role or function is welcome to attend.

Q. Do full members receive a Training & Education discount?

A. Full Members receive discounts off all our educational events, including our conferences, professional development short courses and qualifications.  These discounts are typically always greater than the cost of membership.  Details of all such discounts are included on the web pages for all courses or events and on all relevant publicity materials.