You know you have done an excellent job making travel arrangements for the executive you report to. From triple checking the itinerary to reconfirming all the ground, air and hotel bookings, you feel confident it all should go off without a hitch.

But what do you do if an unexpected travel disruption sabotages your best-laid plans? After all, flight delays and cancellations can happen anytime as a result of Mother Nature, mechanical issues, labor strikes and other circumstances beyond your control. And what if the flight gets cancelled when your boss is travelling in a different time zone and it’s the middle of the night back home? Must you be woken up at 3 a.m. and scramble to rebook their trip?

Fortunately, there is a better solution. Proactive Traveler Care™ (PTC) from American Express Global Business Travel (GBT) is a flight disruption service that can act like your own little travel assistant, handling these annoying issues without any sort of intervention required on your end. PTC uses cutting-edge technology to monitor travellers’ flights in real time, anticipating travel disruptions proactively and automatically contacting impacted travellers to help with rebooking assistance, so they can have their travel rebooked quickly and easily - all without having to disturb their assistants (i.e., you!).

The way it works: When a company is enrolled in the PTC programme and travel has been booked through American Express GBT, our technology monitors travellers’ flights closely around the clock so that the moment an issue occurs, we can respond swiftly. If there is a flight delay of over 60 minutes, a cancellation or if a possibility that a traveller will miss their connection, a message automatically will be sent to the traveller via email, text or the Amex GBT Mobile app to see if rebooking support is needed. If the traveller replies “yes,” then a travel counsellor will reach out to them directly and offer assistance.

Our travel counsellors are available 24/7 and can help with any and all rebooking requirements, whether that means rescheduling the flight only or having hotel and/or ground transportation reservations rebooked as well. Plus, with PTC, there is a wide array of rebooking solutions with travel via alternative suppliers as an option. Our counsellors also work with travellers to ensure they travel the way they wish, whether an executive prefers to wait to make that 10-hour trip when a business class seat opens up or they just want to get the heck home on the next available flight and don’t care where they have to sit.

Either way, PTC helps make that rebooking happen quickly and seamlessly, ultimately helping to give you peace of mind — and a restful night’s sleep — when the boss is out of town. Contact us to learn more about PTC and how American Express GBT can assist with your corporate travel needs.

American Express GBT equips companies of all sizes with the insights, tools, services, and expertise they need to keep their travellers informed, focused and productive while on the road. With approximately 16,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers clients to take control of their travel programmes, optimising the return on their travel and meetings investments while, more importantly, providing extraordinary traveller care.